Table of Contents

• Main Policies
• Billing Terms and Conditions
• Failure to Comply with Terms and Conditions
• New User Activation Notice
• Technical Support
• In Case of an Emergency

Main Policies

These policies were last updated May 5, 2010 at 9:50 AM

The policy below has been developed by DiscoverNet to ensure enjoyable and productive use of the Internet within our network area and to provide a safe and enriching environment for our users of all ages. DiscoverNet reserves the right to enforce the guidelines below in a manner that is consistent with this policy, including verbal and written warnings, account suspension and customer termination. We ask our customers to comply with the following guidelines in the interest and protection of every DiscoverNet subscriber:

PLEASE READ THIS ENTIRE DOCUMENT CAREFULLY; ANY USE OF OUR NETWORK BY OUR CUSTOMERS CONSTITUTES ACCEPTANCE OF THE POLICIES LISTED HERE.

1. DiscoverNet reserves the right to terminate these accounts or charge increased billing rates accordingly based on a reasonable timeframe. Dial-Up Customers are limited to a maximum of 100 hours per month. Any customer that exceeds this allotted amount will be subject to additional charges. Customer may monitor their usage by going to https://secure.discover-net.net/custinfo/login.asp Setting your computer to automatically redial is in violation of DiscoverNet's Policies and Procedures and may constitute immediate termination without refund or notification. Dedicated or extended usage activity can be made available to subscribers by contacting DiscoverNet's Technical Support Staff by telephone (1-888-284-4531) or e-mail techsupport@discover-net.net.
2. The individual, company or corporation recorded in DiscoverNet's billing system bears full responsibility for any Internet account listed directly to that individual, company or corporation. If you suspect a third party may have gained access to your account, notify DiscoverNet immediately and we will assist you in changing your login/password.
3. DiscoverNet does not sell or voluntarily disclose its customer list or customer information. DiscoverNet reserves the right to contact our customers via email, postal mail, or phone call in regards to service upgrades, maintenance windows, and special promotions.
4. DiscoverNet employs Spam Filter technology provided by Barracuda Networks. Each day, the customer will receive a detailed summary report email that will list all emails that our Spam Filter blocked for their email address (s). The customer will then have the option to simply delete the message or deliver any messages that may have been blocked. A customer is automatically added to DiscoverNet's Spam Filter at the default security setting. Customers have the option to adjust their own Spam Filter settings based on their preferences. Full detailed instructions of DiscoverNet's Spam Filter are located in our Self Help section.
5. DiscoverNet is not responsible for any material or data that you receive over the Internet. If you have children and are concerned about the content they view, we can assist you in finding ways to filter information with software and common sense tips for parents. Even with the newest filtering/blocking software installed there is no substitute for parental supervision.
6. Users have 10 megabytes of space reserved for files or web pages at the time of sign up. If you are in doubt about the content of a page you want to display as a part of DiscoverNet's user pages, please contact us and we will review your page for acceptability. Posting web pages with illegal content per the laws of the State of Wisconsin and the City and County of Eau Claire is forbidden. Discontinuation of a web page account or enforcement of this clause does not set precedent for reviewing every user's home page in an attempt to monitor web page contents.
7. Web hosting provided by DiscoverNet is defined as providing file space and accessibility to the Internet only. Customers are solely responsible for keeping back-up copies of web pages, emails, and/or other files; DiscoverNet will not be held liable for a customer's failure to back-up these files in the event of any problem with DiscoverNet's equipment or the customer's equipment, or a network emergency.
8. DiscoverNet's technical support is available from 9 AM to 5 PM Monday through Friday to assist you with your questions and to help resolve your technical issues. If you have left a message for technical support in which a return call is needed, every reasonable attempt will be made to contact you within 24 hours. If DiscoverNet's technical staff is unsuccessful in its attempts to contact you within the 24 hour period, the matter will be closed until further contact by you.
9. Any of the following subscriber acts will result in immediate termination of a user's account, without prior notice, without refund and without exception. These actions are in violation of DiscoverNet's policies and procedures and may also be a crime in certain jurisdictions.
   • Email flooding to another user or server in an attempt to disable a user's mail account or server. This would also include unsolicited Email spamming of any email address originating from a DiscoverNet email address.
   • Obtaining, compiling, storing, or running programs on a DiscoverNet server that is intended to gain unauthorized access, disable or cause damage to a DiscoverNet server or a server on another Internet network. This applies whether such programs are actually used or merely have the functionality to do so.
   • Attempting to obtain a user, administrative or system password by any means.

DISCOVERNET WILL NOT BE HELD LIABLE FOR ANY DAMAGES, WHETHER REAL, CONSEQUENTIAL OR IMPLIED, CAUSED BY THE FAILURE TO CONNECT OR USE THE INTERNET. THIS ALSO INCLUDES FAILURE TO CONNECT DUE TO DAMAGE CAUSED BY NATURAL OCCURENCS SUCH A S LIGHTNING, FLOOD OR WIND DAMAGE. DISCOVERNET ALSO MAKES NO WARRANTY OR GUARANTEE OF THE SUITABILITY OF THE SOFTWARE PROVIDED FOR ANY PURPOSE.

Billing Terms and Conditions

DiscoverNet has developed the billing policy as listed below for your convenience. DiscoverNet will strictly adhere to these billing guidelines which apply to residential and commercial dial-up accounts only; co-domain and business contracts are covered under a separate agreement.

1. DiscoverNet invoices its Customers on the first of every month in advance of usage as a recurring monthly charge based on the Customer Contract terms. DiscoverNet offers extended term discount plans (often three, six or twelve month specials) which are payable in full in advance. Please make note that these special offers are not subject to refund if the Customer cancels before the extended term has expired.
2. DiscoverNet invoices are billed on a cycle from the first day the month to the last day of the month. This is the period of time that a Customer’s monthly invoice covers. The 11th day of the month is the due date, not the cycle date. All Customers who wish to receive a monthly paper statement will be assessed a $2.00 invoice fee. This fee can be waived by paying monthly via automatic deduction (i.e. credit or debit card or checking account withdrawal) or by choosing an extended service plan. By selecting Credit Card or ACH deduction the Customer hereby authorizes DiscoverNet to automatically process future Internet Service(s) charges. To discontinue automatic processing, contact DiscoverNet at least 30 days prior to the end of the current Contract term.
3. Set-up fees are non-refundable under any circumstances.
4. Payments in the form of an ACH deduction, personal check or business check rendered as having insufficient funds will be penalized $25.00 per instance or check, in accordance with Wisconsin statute 425.302.
5. All Service(s) past due for the current month will be terminated on the last business day of that month unless payment is received or payment arrangements have been made. This will include all accounts regardless of payment method. All accounts with balances extending past 90 days will be forwarded to a collection agency. Customers will be liable for all attorney and collection fees that may incur resulting from non-payment of DiscoverNet Service(s). DiscoverNet understands that some of its Customers must submit payments to be paid by corporate offices or that some Customers only receive monies on specific days of the month; and, therefore, payment may take slightly longer than the 30-day requirement to reach DiscoverNet. Please contact DiscoverNet toll-free at 1-888-284-4531 extension 102 to make these necessary payment arrangements.
6. If a Customer wants to suspend their Service(s) for a period of time of one month to one year they can request to have the password on the account changed, but leave the account active on DiscoverNet’s server(s). Customers who wish to suspend service(s) must notify DiscoverNet 30 days in advance (in writing via e-mail, facsimile or US Mail) of intent not to renew current Customer Contract. If DiscoverNet does not receive Customer’s notice of intent to suspend, the Customer Contract will be continued under Customer’s current Contract Term. Telephone requests for suspension will not be accepted. During this time, e-mail will continue to be received and stored in Customer’s mailbox on DiscoverNet’s mail server and Customer’s web page will be Internet accessible, but Customer will not be able to log in to use any DiscoverNet Internet Service(s) until Customer has lifted the suspension for their Service(s).
7. DiscoverNet will notify all Customers 30 days in advance of any price change that applies to all Service(s), existing or new. DiscoverNet also reserve the right to change pricing at any time, as market conditions change frequently.
8. Customers will be responsible to notify DiscoverNet 30 days in advance (in writing via e-mail, facsimile or US Mail) of intent not to renew current Customer Contract. If DiscoverNet does not receive Customer’s notice of intent to terminate, the Customer Contract will be extended for a period of time equal to the initial term of Service. Customer will be invoiced for renewal of Service as indicated by Customer’s contracted payment method. Customer also understands that the termination of Contract will be made effective on the last business day of their Contract term (non-usage of Service is not proof of cancellation). Requests for cancellation received after the customer contract term has renewed will have the accessibility to the Internet for the coming month(s) and will be invoiced accordingly. Telephone requests for cancellation will not be accepted. Non-usage of an account is not proof of cancellation of service. Customers are responsible for full payment on all Service(s) whether or not the Service(s) is ever utilized. There are no refunds for any non-used portion of service.
9. Service(s) cancellations always take effect on the last business day of the month, not on the day the request is received. Customers are liable for the full monthly service fee; the amount will not be prorated. A cancellation confirmation letter will be sent by e-mail and/or US mail to serve as documentation that DiscoverNet has received your cancellation request.
10. Refunds for service will be given only on a case-by-case review by our Accounting Department. Customers are not allowed to deduct any amount from their bill as a measure of service not received. Refunds will not be given if inaccessibility was caused by the following:
    • Customer's computer or related phone network was not fit for Internet usage, or did not perform Internet functions fast enough for Customer satisfaction. This includes the failure of any web browser (i.e. Microsoft Internet Explorer/Netscape Communicator/Safari/Mozilla software package) to perform or work on any particular brand or model of computer.
    • Customer didn't use DiscoverNet services for personal reasons such as time conflicts or disinterest and didn't notify Customer Service to cancel service(s) in accordance with the timeline listed above.
    • Customer noticed a problem with their DiscoverNet service(s) and didn't seek help from DiscoverNet in a timely manner.

Failure to Comply With Terms and Conditions

If a DiscoverNet account is used to violate these agreements, we reserve the right to terminate service without notice. Our preferred course of action would be to advise the account owner of the inappropriate behavior and corrective action necessary.

VIOLATION OF ANY OF THE TERMS IN THIS AGREEMENT MAY RESULT IN IMMEDIATE TERMINATION OF SERVICES.

If DiscoverNet denies User access to the Service because of such a violation, User shall have no right (1) to access through DiscoverNet any materials stored on the Internet, (2) to obtain any credit(s) otherwise due to User, and such credit(s) shall be forfeited, (3) to access third party services, merchandise or information on the Internet through DiscoverNet, and DiscoverNet shall have no responsibility to notify any third-party providers of services, merchandise or information nor any responsibility for any consequences resulting from lack of notification. User also agrees to the immediate termination of DiscoverNet services for violation of any of these terms. In the event that account is temporarily inactivated as a result of any prohibited activities, the account may be subject to reactivation charges and/or deposit requirements to be determined by DiscoverNet.

New User Activation Notice

DiscoverNet requires that new subscribers allow at least 24 hours from the time they signed up to activate their account. We will attempt to add your account as quickly as possible (some are added within minutes of sign-up) but not everyone will be able to use their account right away.

Technical Support

Technical support is provided to all our users to ensure an effective, safe, and productive experience on the Internet. Technicians are available from 9:00 AM to 5:00 PM Monday except on legal holidays.

You can also e-mail technical support at techsupport@discover-net.net if you have specific questions and don't have time for a phone call. Please allow 24 hours for a response.

In the Event of an Emergency

As with any computer system, downtime does occasionally occur due to unforeseen problems or system upgrades. Not all services may be available during this time It is our policy to find as many ways possible to notify you in case of impending upgrades or system downtime by using all of the following methods.

• Mass e-mail notices.
• U.S. mail notices for major system upgrades.
• Voice Mail.
• Phone contact by DiscoverNet staff.

DISCOVERNET WILL NOT BE HELD LIABLE FOR ANY DAMAGES, WHETHER REAL, CONSEQUENTIAL OR IMPLIED, CAUSED BY THE FAILURE TO CONNECT OR USE THE INTERNET. THIS ALSO INCLUDES FAILURE TO CONNECT DUE TO DAMAGE CAUSED BY NATURAL OCCURENCS SUCH AS LIGHTNING, FLOOD OR WIND DAMAGE. DISCOVERNET ALSO MAKES NO WARRANTY OR GUARANTEE OF THE SUITABILITY OF THE SOFTWARE PROVIDED FOR ANY PURPOSE.